FAQs

Hundreds of customer enquiries are received by us every day, so in order to provide easier access to information by our customers we have listed below some of the more common questions we receive. Of course, our Customer Services Department is always ready to help and can be reached at any time via e-mail.

Q:Are all your products genuine?

A: Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Q:How to caontact our Customer Service Team?

A:You can either send us a direct email to cs@fcbanana.com or raise a ticket on our contact us page

Q:I have a missing or damaged iteam

A:In the unfortunate circumstance that you are missing any item(s) or have received something damaged, please contact our customer service team by either filling in an online contact form or via direct email to cs@fcbanana.com with your order number.

If you are contacting about damages, please include photos of the damaged item(s)

Q:How do i cancel my order?

A:Only accept cancellation of order before delivery

If you wish to cancel an order for any reason please contact a member of our customer service team, either via our online ticket system or direct email to cs@fcbanana.com

Please be aware that all cancellations incur a $3.20 cancellation charge.

Q:How do i pay for my order?

A:In order for an order to enter our system, payment must be made on the site's checkout page. We use Shopify Payments. (including Apple Pay, Meta Pay, Google Pay, Shop Pay)

Q:What if i am unhappy with my order?

A:If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service who will be happy to assist you.

Q:What is Best Befor Date?

A:Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date. 

Q:Is food past it's Best Before Date still safe to eat?

A:Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date, however it is the customers personal preference to determine if they wish to consume items past their best before dates.

Q:Why is the food so cheap?

We specialise in items that are close to or past their best before date, meaning that we are able to buy large quantities at great prices which allow us to pass considerable savings onto our customers.

Best before dates can be found on each individual product.