Privacy policy

 

We care about your privacy.

We are committed to protecting and respecting your right to privacy.In order to provide you with better service and the best customer experience, we need to collect some personal data from you.This Privacy Policy will help you to understand how we collect and use your personal information, who shares your personal data with us, and the choices you have about how we use and collect your information.
If you access or use our website (http://www.fcbanana.com) (the “Website” or “fcbenan.com”) or apply for a user account at fcbanan.co.uk (“User Account”), you agree to this Privacy Policy and these Terms will apply to you.If you do not agree to this Privacy Policy, please stop using this website and do not apply for a user account.
We may also send you new messages explaining to you how we use your personal information in particular circumstances, and you may choose to refuse our use of your personal data in that circumstance.

 

 

Who are we?

Fcbanana.com is owned and operated by FCC and operates on behalf of FCC (the “Company” and “we”) and is the controller of personal data on this website.We will use the personal information collected from you in accordance with this Privacy Policy.

 

 

How do we collect your personal information?

The methods we collect personal information from you include: you provide it directly to us, it is collected by us, or it is automatically obtained when you access or use this website.For example, we collect your personal data when you complete an application for a user account, make online purchases on this site, or send us an email, or browse this site.

 

 

Are you 18 years old?

This website is only suitable for persons aged 18 or over.If you are under the age of 18, please do not use the Site or apply for an account.

 

 

What personal data are we gathering about you?

You may need to provide us with some personal information in order to use our website.When applying for a user account, we will provide personal information that is "required to be filled in".You may decide whether to provide us with your other personal information.

Your user account

When you apply for a user account on this site ("Member"), we may ask you to provide personal information including:

Your name, month of birth, e-mail address, telephone number, shipping address, username and password; status of your account and record of your activity with your account on this site; when you purchase any product on this website, we will collect details of your transaction records or payment information (including purchased products or services, purchase date, delivery date, any refunds or exchanges, delivery address, payment method, credit card holder's name, credit cards number, validity and billing information); such as your loyalty or reward membership scheme operated by us or by PepsiCo Ltd (the "reward scheme"), we collect your subscriber's number, any rewards exchanged, accumulated scores and balances of purchases through our website; and your purchasing preferences, including your preferred brands, products and services that may be of interest to you.
When you visit this website as a member or visitor

We may automatically collect the following information through web tracking technologies (such as cookies, icon tags, web beacons and other similar technologies):

Please access details of this site, such as browsing records, the time spent on this site and the frequency of visits; location information provided by your mobile device or other device when you interact with the site, including your IP address and geographical location; and devices you use when you browse the site (including device models, operating systems, device types, browser types and versions, other system status, and third-party sites used before you have interacted with this site).

You have the right to opt-out of any such web tracking technology.For further information on how we use this information, please refer to the Web Tracking Technical Section.

Other materials

We may also collect some of your personal information (such as email content, contact information, etc.) during the process of contacting you, or when you fill out any voluntary questionnaires that we provide on an unregular basis, such as your personal statistics and feedback.

 

 

How do we use your personal information?

Your personal data will only be used for the following purposes:

Account Management

To assist in managing andining your user accounts, including:

To establish and update your account; to verify your identity; to establish your personal information logs, including to integrate your information with other personal information already held by us or by any member company of the Company; to provide you with a login account for your use of the Site; to maintain, update, manage and process logs of your activities on the Site (including records of your purchases or orders of products or services on this Site (the “Order”) and any credits and awards of any related award schemes; to complete transactions, including processing or assisting with payments; to send you up-to-date information on new features and advantages related to this Site; and to enable the Site to personalize your account features, such as the collection of your favorite products or brands.
Customer Support

When you contact us, we will use your personal information to support you, such as answering and investigating any questions or concerns you may have, monitoring and improving our customer support services, assisting with delivery arrangements for your orders, refunds and exchange services.

Market Promotion

With your consent, we will provide you with marketing and promotional information (“marketing communications”).For more details, see the direct marketing section.

Personalized Experience

To create personalized marketing communications that are of interest and preference to you and to provide you with personalized experiences related to this website and your user account.We may also use data analysis tools to evaluate the effectiveness of offers, advertisements and promotions from us or any of our member companies, and to determine whether you are interested in new products or services, or to tailor the content and types of deals, products, services and rewards that are best suited for you.

Optimization and improvement

We may use your personal information to understand and improve the Site or our operations by using various methods, such as analytical tools, research, surveys and feedback forms.This allows us to improve the quality of our services or products, develop new features and advantages, evaluate and change our business, marketing or operational plans and plans.

Legal and administrative purposes

We may use your personal data to investigate or process any incidents, claims or disputes, or to conduct investigations or processes as required by law or any law enforcement or regulatory department, court or other government agency.We may also use your personal data for any legal proceedings relating to you.

Online shopping

To provide, process and manage your orders, including delivery arrangements, online shopping pickup, refunds and exchange services.

 

 

Who do we share your personal data with?

We are aware of the importance of personal data to you.In order to protect your privacy, we only share with third parties information that has been consolidated and anonymized, or that does not include your name or contact.However, as described in this section, we may, in rare circumstances, share information (which may include your personal information) with third parties that may be located locally or abroad.By using this website, or applying for a user account, you agree to our sharing of your personal information with third parties and to the cross-border transfer of your information in accordance with the provisions of this section.Wherever we store or process your personal information, we will take all necessary measures to safeguard your personal data in accordance with this Privacy Policy and all applicable laws.

Potato Head Technology Co.,Ltd

Your personal data may be transferred to any of the members of the Group for any of our above-mentioned purposes.However, unless we have your prior consent, we will not disclose your personal information to any of the members of the Company so that they can send you marketing material about their own products and services.

Service Providers

Your personal data may be shared with our service providers (including agents and contractors) who process your personal data on our behalf, administer and operate the Site, fulfil, manage and process your orders, carry out data analysis, assist in aggregating and anonymizing personal data, or for any of the above purposes.Such service providers include information technology (IT) providers, back-end and front-end or auxiliary service provider, marketing agency, data management and analytics service supplier, and customer contact services.Our service providers may contact you on our behalf for any of the above purposes.
We only choose trusted service providers, all of whom are liable to us for confidentiality, and may only use your personal information in accordance with this Privacy Policy.

Professional consultants and beneficiaries

If necessary, we may share your personal information with our professional advisers (including lawyers, accountants, financial advisers and insurance companies).Your personal information may also be shared with third parties in any merger, acquisition, consolidation, reorganization, sale of assets, financing or any other similar circumstances (including the transfer of part or all of our business assets).

 

 

Government and regulatory departments

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong").We strive to process your personal information in accordance with any data privacy laws that we believe apply to us.Your personal data may be shared with regulatory agencies, courts and other government agencies in order to comply with any legal or regulatory requirements, orders or requests.Any dispute regarding the terms and conditions of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

 

 

Aggregated and anonymous information

We or other third parties may use aggregated or anonymous data that does not contain any personally identifiable information for various purposes, including better understanding customer needs or improving and adapting their operations, products and services, or for market benchmarks testing, machine learning, research and analysis.

 

 

Direct marketing

If you choose to receive our offers and promotional information, we may use your personal information to:

To send you marketing communications related to the latest information, activities, updates, contests, promotions, discounts, products, services and awards provided by us, which may include this site, awards programmes, retail, clothing, accessories, cosmetics, beauty, health and health, personal care, laundry and furniture accessories and medical, baby care, maternal health, insurance, finance, music, sports, lotteries and competitions, food, drinks, meals, travel, transportation, banking, electronics, home, household supplies, textiles, telecommunications, grocery, office and business suppliers, technology, outdoor furniture and accessory, clubs, furniture, lighting, decoration, home appliances, media, e-commerce platforms and services, and publications; to analyze your online preferences, habits/traffic and trade records, and to collect information from these quarterly sources, which can be submitted to us through the best media, social media, services, marketing methods, decorations, home accessories; or to submit any information and other awards or contests to us;

We may send you an invitation for marketing communications or market research by e-mail, in your user account, when you access our site, online advertisements, posts, phones, text messages or WhatsApp Messenger.
We will provide marketing communications to you only with your consent.You may opt out of receiving any marketing communications from us at any time.Please refer to the following sections of your rights.

 

 

How do we ensure that your data is secure?

We attach great importance to the security and privacy of your personal data and take all reasonably feasible security measures, including the implementation of technical and physical safety measures to ensure that all your personal information is strictly and securely protected against any loss or unauthorized disclosure, use and modification.All transactions under the terms and conditions of this Privacy Policy are based on the exchange of secure and encrypted information between you and us on this website.

 

 

Your personal data's retention period

We will retain your personal data only for the period required to meet the purposes described in the Cost Privacy Policy, unless it is necessary to extend the retention period or if permitted by law.When we no longer need your personal data, we will safely and properly delete or anonymize your personal information as required by law.

 

 

Your Rights View and Correct

You have the right to send an e-mail at any time to our Personal Data Manager personaldata@dairy-farm.com.hk to view and correct the personal data we hold about you.
To ensure the accuracy of your personal data, please inform us if you have any personal data changes.

Rejecting direct marketing information

You have the right at any time to prohibit us from using your personal information to send you direct marketing communications or to subscribe to the way you wish to receive marketing communication.You may exercise this right in any of the following ways:

Change the settings of your account;   or cancel your subscription to request the rejection of direct marketing information as instructed by us in marketing communications provided to you.

We will stop using your personal information to send you marketing communications at your request.However, we may also send you non-promotional communications, such as information about user account management, and may use non-personally identifiable information collected through cookies and other web tracking technologies to display marketing information through online advertisements on websites and applications you visit.

We are not responsible for sending any marketing material directly from any member company of the PepsiCo Group about their awards program and the products or services they offer.If you wish to refuse to receive any marketing material sent to you by JSC, please contact JSC directly for cancellation arrangements.